My Experience With OfficeMax
posted in Entrepreneurship, Productivity
On April 18th, I ordered a chair for Jennifer (our new Business Development Manager at Brian Joseph Studios) from OfficeMax.com for our offices. OfficeMax said it was shipped the evening of the 18th. On the 21st I called them and asked them for tracking information, to which they replied that they do not provide tracking for purchases. Unable to provide tracking in 2011? Seems quite odd. Even the most basic, or small online stores provide tracking information. At the end of this phone call, the rep said that I would receive the chair “today at the latest”. Strange. It was already the afternoon, and I was to receive my purchase “today at the latest”. Makes me wonder what the “earliest” might have been.
April 21st came and went, and of course, no chair. So, on the 22nd, I called again, and spoke with another rep. Same thing. “It will definitely be there today. I can’t give you tracking information because we shipped the chair through a private shipping company”. Errmmmm….ok. “Private shipping company” you say? Yet again….this seems odd. Obviously, they are quite “private” as they won’t come out of hiding with my chair! The rep then told me to call Monday morning if the chair is still not here.
The 22nd came and went, still no chair. Then the weekend passed by, still no chair. On Monday, April 25th, I called OfficeMax for the third time. Finally, this rep seemed to actually have some idea of what customer service was supposed to do….She said sorry that the chair hasn’t arrived, and it should have by now. She said she would submit a ticket/alert to find out where the chair was and why it hasn’t been delivered on time. I also asked her if she would send me a gift certificate or something to try and smooth this over, and she said that she would. I’m not too sure if she will, but she sounded sincere. The amount that will be on the gift card, if it comes, remains to be seen.
Tuesday, April 26th arrived, and we missed a call from a delivery guy, saying he was unable get to the office. Then, the worst part of this entire experience…this morning (Wednesday), the delivery guy calls us at 6.45am to say he is delivering the chair. 6.45AM!? Unreal.
So, thankfully, we now have the chair, about a week after it was supposed to get here. Oh, you were wondering what the package looked like when it got here? Unsurprisingly, its condition was perfectly in line with my overall experience with OfficeMax to date.
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Sara says:
Yeah I pretty much learned that office max is not that great as well. I had a similar experience when I bought a seagate 500gb hard drive. The packaging was just as wonderful as your’s, except for something about as large as a brick, they put it in a box that would hold about 3 labrador puppies, and they put one sheet of padding. So the hard drive probably bounced all around during delivery. Then to further aggravate me, the seal on the hard drive package was broken and when I called (several times), I eventually got a person who told me that I couldn’t exchange at the store (??) or online for another one. But if I wanted to I could get my money back for the one I bought and buy the next one up, about $60 dollars more than the one I bought that was on sale. He said they coudn’t price match even though the packing and such was their fault. I will never buy from them again, it was terrible. And I thought it was just me, glad to know I’m not alone with hating office max.
